Info - Refunds

Refunds, returns & exchanges

We accept returns or exchanges for all items - with the exception of earrings - made within 14 days of the shipping date.

To return or exchange your item email us here to notify us that you will be returning your item/s and specify the following details:

- Your order number
- The full name of the person who made the order
- If you would like a refund or exchange
- In the case of an exchange, what you would like to exchange your item for

We will respond with an acknowledgement email within 48hrs.

Goods must be returned in the same condition as they were received, we cannot refund items that have been damaged by you after receipt. The goods are your responsibility until they reach us, therefore we recommend you send the goods using an insured service. We do not offer free returns at this time. Your refund will be credited to the same account used to make the original purchase. Please note for hygiene reasons we cannot accept returns of, or exchange earrings and ear studs.

Return address: Me & Zena, 40 Buckingham Road, London, UK, E15 1SP

Faulty Items

In the rare event your item is faulty: We will consider all cases for a full refund or exchange for faulty goods up to 6 months after purchase.

Please email us here to notify us that you wish to claim a refund or exchange on your item/s and specify the following details:

- Your order number
- The full name of the person who made the order
- If you would like a refund or exchange
- In the case of an exchange, what you would like to exchange your item for
- The nature of the fault
- If possible attach a clear photograph

We will respond with an acknowledgement email within 48hrs.